Effective Date: September 3, 2026

Southern Girl Customs respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, place an order, upload artwork, contact us, or otherwise interact with our business.

In this policy, “Southern Girl Customs,” “we,” “us,” and “our” refer to Southern Girl Customs. “Website” refers to our online store and related pages, forms, features, and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect information you voluntarily provide, including:

• Your name

• Email address

• Phone number

• Billing and shipping addresses

• Account login information

• Order and transaction details

• Product selections and customization instructions

• Uploaded artwork, images, logos, and gang-sheet files

• Company, school, team, or organization information

• Messages submitted through contact forms

• Product reviews and customer feedback

• Information provided when requesting support

• Marketing preferences

Please do not upload sensitive personal information that is unnecessary for completing your order.

Payment Information

Payments are processed through third-party payment providers. We may receive limited payment-related information, such as the payment status, transaction identifier, billing name, and last digits of a payment card.

We generally do not directly receive or store complete payment-card numbers or security codes.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect:

• IP address

• Browser and device type

• Operating system

• Approximate location

• Pages viewed

• Products viewed

• Links clicked

• Referring website

• Shopping-cart activity

• Date and time of visits

• Cookie identifiers

• Website interaction and performance information

We use this information to operate the website, understand customer behavior, improve performance, prevent fraud, and measure marketing results.

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Produce DTF transfers, gang sheets, custom apparel, and personalized products

• Review customer-submitted artwork

• Process payments and refunds

• Arrange shipping and delivery

• Provide order confirmations and status updates

• Respond to questions and support requests

• Manage customer accounts

• Detect and prevent fraud or unauthorized activity

• Maintain website security

• Improve our products, services, and customer experience

• Analyze website performance and shopping activity

• Send promotional emails when permitted

• Comply with legal, tax, accounting, and regulatory obligations

• Enforce our policies and protect our legal rights

We use personal information only for legitimate business purposes, with your consent when required, or as otherwise permitted by applicable law.

Customer Artwork and Uploaded Files

When you upload artwork, photographs, logos, names, or other custom content, we use those files to:

• Review your order

• Prepare or print your requested product

• Communicate with you about file problems

• Maintain production and order records

• Resolve customer-service concerns

• Reproduce an order when authorized

Uploaded files may be handled by employees, contractors, ecommerce providers, cloud-storage services, printing tools, and other service providers involved in completing your order.

You are responsible for ensuring that you have permission to submit and reproduce all uploaded content. Please avoid including unnecessary personal or confidential information in artwork files.

Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

• Keep products in your shopping cart

• Remember your preferences

• Enable account and checkout features

• Understand how visitors use the website

• Improve speed and performance

• Prevent fraud

• Measure advertising results

• Display relevant marketing

Some cookies are essential for website operation. Others support analytics, personalization, or advertising.

You can control certain cookies through your browser settings or any cookie-consent tool available on our website. Blocking cookies may cause some website features to function incorrectly.

Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity, measure marketing campaigns, and reach customers who may be interested in our products.

These providers may collect device, cookie, browsing, and interaction information. Depending on applicable law, certain advertising activities may be considered targeted advertising, sharing, or a sale of personal information, even when no money is exchanged.

Where required, we will provide a method to manage applicable cookie and advertising preferences. You may also contact us using the information below.

Email Marketing

If you subscribe to our mailing list or agree to receive promotional messages, we may send information about:

• New products

• DTF transfer offers

• Custom apparel

• Seasonal collections

• Special promotions

• Business updates

You can unsubscribe at any time by selecting the unsubscribe link in a marketing email.

We may still send non-promotional communications related to orders, transactions, account security, policy updates, or customer support.

How We Disclose Information

We may disclose personal information to service providers that help us operate our business, including:

• Ecommerce and website-hosting providers

• Payment processors

• Shipping carriers

• Order-management systems

• Cloud-storage providers

• Printing and production tools

• Email and communication providers

• Analytics and advertising platforms

• Fraud-prevention and security providers

• Professional advisers, such as accountants, insurers, and attorneys

These providers may access information only as needed to perform services for us or as allowed by their own privacy terms and applicable law.

We may also disclose information:

• To comply with a legal obligation or valid government request

• To investigate fraud, security threats, or policy violations

• To protect our customers, business, property, or legal rights

• In connection with a merger, financing, sale, reorganization, or transfer of business assets

• With your consent or at your direction

We do not sell personal information for money.

Third-Party Links

Our website may contain links to social-media platforms, payment providers, shipping services, or other third-party websites.

We do not control the privacy or security practices of those third parties. Review their privacy policies before providing personal information.

How Long We Retain Information

We retain personal information only for as long as reasonably necessary to:

• Complete orders

• Provide customer service

• Maintain business and transaction records

• Meet tax, accounting, and legal requirements

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Protect our legal rights

Retention periods vary depending on the type of information and the purpose for which it was collected. We may delete or anonymize information when it is no longer reasonably needed, unless longer retention is required or permitted by law.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security.

If you believe your information or account has been compromised, contact us immediately.

Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to request that we:

• Confirm whether we process your personal information

• Provide access to certain personal information

• Correct inaccurate personal information

• Delete certain personal information

• Provide a portable copy of certain information

• Limit or opt out of certain targeted advertising

• Withdraw consent where processing relies on consent

• Appeal the denial of an eligible privacy request

These rights may be subject to legal exceptions. For example, we may retain information required for transaction records, fraud prevention, tax compliance, dispute resolution, or other lawful purposes.

To submit a privacy request, email southerngcustoms@gmail.com with the subject line “Privacy Request.”

We may need to verify your identity before completing a request. Authorized agents may be required to provide evidence of their authority to act for you.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Managing Your Information

You may update certain account information by signing in to your customer account, if that feature is available.

You may also contact us to:

• Correct your contact information

• Update marketing preferences

• Request access or deletion

• Ask a privacy-related question

• Report a suspected security concern

Children’s Privacy

Our website and services are not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information without appropriate permission, contact us so we can review and delete it when required.

International Visitors

Southern Girl Customs is based in the United States. If you access the website from another country, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Privacy laws in those locations may differ from the laws in your country.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website features, service providers, or legal requirements.

The updated policy will be posted on this page with a revised effective date. Your continued use of the website after an update is subject to the revised policy.

Contact Southern Girl Customs

For questions about this Privacy Policy or your personal information, contact:

Southern Girl Customs
1736 SE 12th Avenue
Ocala, FL 34471
United States

Phone: (352) 561-8309
Email: southerngcustoms@gmail.com