Shipping policy
Effective Date: September 3, 2026
Thank you for ordering from Southern Girl Customs. This Shipping Policy explains our production process, shipping charges, delivery estimates, tracking, address requirements, and procedures for delayed, damaged, missing, or returned packages.
This policy applies to orders placed through our website unless different terms are clearly stated on a product page or agreed to in writing.
Where We Ship
Southern Girl Customs is located in Ocala, Florida, and ships eligible products to customers throughout the United States.
Available shipping destinations and delivery methods are displayed during checkout. We may be unable to ship certain products to some locations because of carrier restrictions, package dimensions, or other operational limitations.
Production Time and Shipping Time
Production time and shipping time are separate.
Production Time
Production time is the period required to prepare, print, customize, inspect, and package your order.
Production begins after we receive:
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Complete payment
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Final artwork
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Correct product selections
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All required customization details
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Proof approval, when applicable
Artwork problems, missing information, order changes, delayed approvals, material availability, holidays, equipment issues, and high order volume may extend production time.
The estimated production time shown on the product page or communicated with your order is an estimate unless Southern Girl Customs expressly guarantees a specific date in writing.
Shipping Time
Shipping time begins after the order has completed production and has been accepted by the shipping carrier.
Carrier delivery estimates do not include production time and are not controlled by Southern Girl Customs.
Shipping Methods and Rates
Available shipping methods and charges are calculated or displayed during checkout based on factors that may include:
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Delivery destination
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Package weight
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Package dimensions
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Product type
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Selected shipping speed
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Carrier rates
Review the shipping method, estimated delivery information, and total cost before completing checkout.
Promotional or free-shipping offers apply only when the order meets the stated requirements. Additional restrictions may apply to oversized, unusually heavy, or special-handling orders.
Estimated Delivery Dates
Any delivery date displayed during checkout is an estimate, not a guarantee, unless expressly identified as guaranteed.
Delivery may be affected by:
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Carrier delays
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Severe weather
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Holidays
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Incorrect or incomplete addresses
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Transportation disruptions
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High seasonal shipping volume
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Natural disasters
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Government restrictions
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Events outside our reasonable control
If your order is needed for an event or deadline, place it early and contact us before ordering. Selecting expedited shipping does not shorten production time unless rush production has been separately approved.
Order Confirmation
After placing an order, you should receive an order confirmation at the email address provided during checkout.
Review the confirmation carefully and contact us immediately if you notice an error involving:
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Shipping address
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Product
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Size
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Quantity
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Artwork
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Customization
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Contact information
Changes are not guaranteed after production begins or a shipping label is created.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address.
Before completing checkout, confirm:
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Recipient’s full name
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP code
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Email address
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Phone number
Southern Girl Customs is not responsible for delivery problems caused by an incorrect, incomplete, outdated, or undeliverable address submitted by the customer.
Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after production begins, a shipping label is created, or the package enters the carrier’s network.
Tracking Information
When tracking is available, shipping confirmation and tracking information will be sent to the email address or phone number provided during checkout.
Tracking may take time to update after the label is created. A “label created” status generally means the shipment information has been prepared and does not necessarily mean the carrier has scanned or transported the package.
Customers are responsible for monitoring tracking and making reasonable arrangements to receive the shipment.
Carrier Delays
Once a package has been accepted by the carrier, transit and delivery operations are primarily controlled by that carrier.
Southern Girl Customs is not responsible for ordinary carrier delays outside our reasonable control. However, we will provide available shipment information and reasonable assistance when a carrier investigation or claim is appropriate.
Shipping charges paid for an expedited carrier service do not automatically qualify for a refund when the carrier delays delivery. Any shipping-service refund depends on the carrier’s rules, the selected service, and applicable law.
Delayed Shipment Before Carrier Acceptance
If Southern Girl Customs cannot ship an online order within a promised timeframe, we will provide notice and, where required, offer the customer the choice to:
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Accept a revised shipping date; or
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Cancel the unshipped order and receive a refund
This section applies to delays before shipment and does not make Southern Girl Customs responsible for every delay occurring after carrier acceptance.
Packages Marked Delivered
If tracking shows “delivered” but you cannot locate the package:
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Verify that the shipping address on the order is correct.
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Check all entrances, porches, mailrooms, parcel lockers, and other delivery areas.
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Ask household members, neighbors, building staff, or property managers whether they accepted the package.
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Contact the shipping carrier and request delivery details.
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Notify Southern Girl Customs with your order number and carrier case information.
We will provide reasonable assistance, but a replacement or refund is not guaranteed when tracking confirms delivery to the address provided by the customer.
Lost or Missing Packages
If tracking has not updated for an unusual period or the package appears lost, contact the shipping carrier and email southerngcustoms@gmail.com.
Include:
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Your name
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Order number
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Tracking number
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Confirmed shipping address
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Any carrier case or claim number
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A description of the issue
A carrier investigation may be required before a replacement or refund can be considered.
Damaged Packages
Inspect your order promptly after delivery.
If an item arrives damaged, contact us within five calendar days of delivery and provide:
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Your name
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Order number
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Clear photographs of the damaged item
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Photographs of the exterior packaging
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Photographs of the interior packaging
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A photograph of the shipping label
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A description of the damage
Keep the product and all packaging until the claim has been resolved. Do not return or discard damaged items without instructions from Southern Girl Customs.
Approved resolutions are handled under our Return and Refund Policy.
Missing or Incorrect Items
If an item is missing from your shipment or you receive an item different from the confirmed order, contact us within five calendar days of delivery.
Provide your order number, photographs of everything received, the packaging, and the shipping label so we can review the order.
Returned-to-Sender Packages
A package may be returned to Southern Girl Customs because of:
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An incorrect or incomplete address
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An unclaimed shipment
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A refused delivery
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Failed delivery attempts
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An unavailable or inaccessible delivery location
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A carrier restriction
If a package is returned because of customer-provided information or failure to receive the shipment, the customer may be responsible for additional shipping costs before the package is sent again.
Custom products returned to us are not automatically eligible for cancellation or refund.
If the return resulted from an error by Southern Girl Customs, we will provide an appropriate resolution.
Refused Deliveries
Refusing a delivery does not automatically cancel an order or qualify it for a refund.
Custom and personalized products remain subject to our Return and Refund Policy. Any return-shipping fees, carrier charges, or other costs resulting from an unauthorized refusal may be deducted from an otherwise approved refund where permitted by law.
Address Changes and Package Rerouting
We cannot guarantee address changes or rerouting after a package has shipped.
If a carrier allows rerouting, additional fees may apply. The customer is responsible for rerouting costs when the original address was entered incorrectly.
Do not submit a carrier address change that conflicts with the information on your order without first contacting Southern Girl Customs.
Local Pickup
Local pickup is available only when shown during checkout or approved by Southern Girl Customs.
Customers must wait until they receive confirmation that the order is ready before arriving for pickup. An order confirmation does not mean the order is ready.
Pickup instructions, identification requirements, location details, and available times will be provided separately when applicable.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order.
Changes or cancellations may be approved only before production begins and before materials are prepared specifically for the order. Once printing, customization, or production begins, the order may no longer be changed or canceled.
Please review our Return and Refund Policy for complete terms.
Contact Southern Girl Customs
For questions about production, shipping, tracking, or delivery, contact:
Southern Girl Customs
1736 SE 12th Avenue
Ocala, FL 34471
United States
Phone: (352) 561-8309
Email: southerngcustoms@gmail.com
When contacting us about an existing order, include your full name and order number.