Effective Date: September 3, 2026

Thank you for choosing Southern Girl Customs. Because most of our products are custom-made, personalized, printed to order, or produced using customer-submitted artwork, they cannot be restocked or resold. Please review this policy carefully before placing your order.

Custom and Personalized Products

Unless otherwise stated, all custom and personalized sales are final. This includes:

• DTF transfers by size

• Rolling DTF gang sheets

• Uploaded, print-ready DTF gang sheets

• Custom T-shirts and apparel

• Personalized merchandise

• Southern Girl Customs exclusive items produced to order

• Custom 3D-printed products

• Items made with customer-selected names, colors, sizes, artwork, or other specifications

We do not accept returns or issue refunds because a customer changed their mind, selected the wrong product or size, submitted incorrect information, or no longer needs the order.

This policy does not limit any rights or remedies available under applicable law.

Eligible Order Problems

Please contact us if your order:

• Arrived damaged

• Contains a manufacturing defect

• Includes an incorrect item

• Was printed in the wrong size due to our error

• Does not match the confirmed order because of an error by Southern Girl Customs

• Is missing an item shown on the packing information

Claims must be submitted within five calendar days of confirmed delivery.

Email southerngcustoms@gmail.com and include:

• Your full name

• Order number

• A detailed description of the problem

• Clear photographs of the item

• Photographs of the packaging and shipping label, when applicable

• Any other information reasonably requested to evaluate the claim

Please keep the product and all original packaging until the claim has been resolved.

Approved Resolutions

After reviewing an eligible claim, Southern Girl Customs may provide an appropriate resolution, including:

• Reprinting or replacing the affected item

• Repairing the item when appropriate

• Issuing store credit

• Providing a partial refund

• Providing a full refund for the affected item

The available resolution will depend on the nature of the problem and applicable law. We may require the affected item to be returned before completing a replacement or refund.

Non-Refundable Artwork Issues

DTF products are printed using the artwork submitted or approved by the customer. Refunds and complimentary reprints are not available for problems caused by:

• Low-resolution or pixelated artwork

• Incorrect dimensions

• Spelling or grammatical errors

• Unwanted white, black, or colored backgrounds

• Stray pixels or rough edges

• Incorrect colors contained in the submitted file

• Mirrored or incorrectly oriented artwork

• Cropped or missing design elements

• Incorrect quantities or layout

• Artwork extending outside the gang-sheet canvas

• Customer-approved design errors

• Failure to follow our DTF Artwork & File Preparation guidelines

Customers are responsible for carefully reviewing their artwork, dimensions, spelling, layout, and product selections before completing checkout.

Color Variations

Colors may appear differently across phones, monitors, design programs, printers, transfer materials, and garments. Screen brightness, fabric color, fabric composition, and pressing conditions may also affect the finished appearance.

Reasonable color variation between the digital display and finished product is not considered a defect. Exact screen-to-print color matching is not guaranteed unless a specific color-matching service has been agreed to in writing before production.

DTF Application Problems

Southern Girl Customs is not responsible for transfers damaged because of:

• Incorrect pressing temperature

• Insufficient or excessive pressure

• Incorrect pressing time

• Using the wrong peeling method

• Pressing over seams, pockets, buttons, or zippers

• Using an iron or unsuitable pressing equipment

• Applying a transfer to an incompatible material

• Scorching or dye migration

• Incorrect garment care or washing

• Failure to follow the provided DTF Pressing Instructions

Customers should test unfamiliar fabrics and heat-press settings before completing a full production run.

Once a transfer has been cut, pressed, altered, washed, or otherwise used, it is not eligible for return or replacement unless a verified manufacturing defect existed before application.

Custom Apparel Sizing

Customers are responsible for reviewing the available garment size information before ordering. Customized apparel cannot be returned or exchanged because the selected size does not fit.

If Southern Girl Customs sends a garment size different from the size ordered, contact us within five calendar days of delivery.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

A change or cancellation may be approved only if production has not started and materials have not been ordered or prepared specifically for your project. Once artwork preparation, printing, production, or customization has begun, the order cannot be changed or canceled.

Submitting a request does not guarantee that a cancellation or change can be completed.

Shipping Damage

If your package arrives damaged, photograph the following before discarding anything:

• The exterior packaging

• The shipping label

• The interior packaging

• Every damaged item

• Any visible damage to the box or mailer

Send the photographs and order information to southerngcustoms@gmail.com within five calendar days of delivery.

Do not return a damaged shipment without contacting us first.

Lost, Missing, or Misdelivered Packages

Customers are responsible for entering a complete and accurate shipping address during checkout.

If tracking shows that a package is delayed, missing, or delivered but cannot be located, contact the shipping carrier and notify Southern Girl Customs. We will provide available shipment information and reasonable assistance with the carrier’s claim process.

A replacement or refund is not guaranteed for packages delivered to the address entered by the customer or packages lost after confirmed delivery.

Shipping Delays

If we cannot ship an online order within the promised timeframe, we will provide notice and, where required, offer the customer the choice to accept the revised shipment schedule or cancel the unshipped order for a refund.

Carrier transit estimates begin after the order has shipped and are separate from production time.

Returns Require Authorization

Do not mail or deliver a product back to Southern Girl Customs without receiving return authorization.

Unauthorized returns may be refused or returned to the sender. If a return is approved, we will provide instructions and the correct return location.

When the return is required because of a confirmed error by Southern Girl Customs, we will provide or reimburse reasonable return-shipping costs. Otherwise, the customer is responsible for approved return-shipping expenses.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible. After a refund is processed, your bank or payment provider may require additional time to post the funds to your account.

Original shipping charges are non-refundable unless the refund results from our error or applicable law requires otherwise.

Contact Us

Questions about returns, refunds, damaged products, or order problems should be directed to:

Southern Girl Customs
1736 SE 12th Avenue
Ocala, FL 34471
United States

Phone: (352) 561-8309
Email: southerngcustoms@gmail.com